Herewith below you can find some questions that customers frequently make to WineLovers:
Am I obliged to register my name for having a look to your products?
No. WineLovers program allows to navigate through its website without registration.
Which are the advantages in recording myself?
Our recorded customers have following benefits:
• follow their orders
• all datas (name, last name, etc.) are already available in our system for invoicing
• news by e-mail regarding the innovations in our website.
May I use my PC and my Internet connection to register a friend of mine?
Yes. However registration has to be done personally by your friend. In any case it is advised to verify if our system identifies correctly the registered customer. In case of mistake it will be necessary to click on homepage "logout" and make a new login with the correct username and password.
What have I to do if I forget the password?
You will click only on "Aid", you will find the link under our logo, on the left of every page (or you can click directly here). You will receive an email with the data you have forgotten.
How can I change my personal identifying data?
Click on link " Modify personal data", you will find it in every page of WineLovers following the instruction.
How can I find the product that I am looking for?
In the table-guide to the left of every page you can have a look of a complete list of the products that we commercialise or, if you prefer, you will be able to direct your search to the products in the offer of the week, or to products with some characteristic you demand using the appropriate search engine. When you will have found your preferred product you will be able to visualize its characteristics clicking on its image or on its name. If you wish to order it you will click on buy it. If the product is "NOT AVAILABLE", please contact us and click here (click), we will be able to satisfy your request!
How much does the shipment cost?
At the moment of purchase shipment cost is always indicated in the screen of your shop cart. The cost (in euro) is inclusive of all charges (VAT); if for particular logistic reasons shipment exceeds in volume and weigh, WineLovers will contact you as soon as possible and estimate the costs added of the shipment.
How long does it take for the delivery?
Normally, from 4 to 7 working days, starting from day after order.
Regarding payments through bank transfer or mail bulletin, estimated delivery time begins from first working day after transmission, by fax or email, of the effected payment with C.R.O. (For more infos about payment click here); however you can contact us for clarifications on your purchase tracking).
How can I have more information about the status of my purchase shipment?
You will be able to check your shipment clicking on "Controls Orders" on the homepage of WineLovers, after having carried out the login.
Shipments are usually made by Italian Mail Quick Parcel Post 3
or BARTOLINI S.P.A
(transit time 72h app.).
In order to guarantee your purchases, WineLovers supplies the parcels with an emergency tape.
What happens if I am not at home at the moment of the delivery?
No problem: the courier will leave a warning; unless a different indication on the same warning is made, (for example: the courier informs you that they will pass again later on) you will be able to contact the courier's branch office and agree with them the delivery or, if you wish, you can pick up by yourselves the parcel at the courier's branch office.
Which are the payment modalities available?
The payment modalities are the following:
Cash on delivery : on receipt of the goods you will pay the cost directly to the courier. We remember you that in this case a cost will be added to you of EU . + VAT. ATTENTION: THIS PAYMENT HAS TO BE DONE ONLY BY CASH.
Mail bulletin (in advance):
Payment on postal account n. 39543483
Name: LA CANTINETTA DI BALLINI CRISTINA
Causale : WineLovers order n° . (order number has to be indicated)
Bank transfer (in advance):
The bank transfer has to be done to:
LA CANTINETTA DI BALLINI CRISTINA
Bank: Italian Post Office
ABI: 07601
CAB: 13900
Account n°: 000039543483
NAZ.IT CHECK 36 CIN F
Copy of the bank transfer has to be sent to the fax number: +39 565 931137
through our electronic shop-cart connected to virtual pos of "Sella Bank" your purchases are with an high security level guaranteed.
Attention: name and last name of the customer (registered or not) must be the same of the credit card.
At the moment of your order transmission please visit, for more details, the link "Terms of sale" in each page, or in your personal shop cart.
Which is the correct procedure to send order?
After having chosen the products and entered in the detailed characteristics, please click on the push-button "buys" and your purchase will be inserted in your personal shop cart.
You will be able to conclude or to go on with your purchases, simply following the guide line: you have only to insert the requested information and the payment modality. Your order will be followed step by step from our operators, informing you via e-mail on the WineLovers procedures for finalizing your purchase. We remember you that the inserted orders will be examined from WineLovers; the email that you will receive will be a written confirmation of your order and will give you the picture of the logistic and operating modalities.
May I use any computer?
Yes, you are able to consult our catalogue and make orders with any computer with an internet connection.
What does the shop cart indicate?
The virtual shop-cart contains all your purchases, and allows you anytime additions, modifications or cancellations of your order. You can verify anytime the situation of your purchases.
How can I modify the content of my shop cart?
Easy: open your personal shop cart with its link which is on every page of WineLovers; you will be able to consult it or, with the aid of the push-buttons, modify it changing the number of the choosen products, or eliminate one or more products, or empty completely your shop cart.
Are the prices on WineLovers comprehensive of Vat?
Yes, the prices of WineLovers are comprehensive of Vat and you have only to add shipment cost, that however is not expensive. With WineLovers you will be able to buy at competitive prices avoiding stress caused from parking, crowd and row for paying, and buying products after having chosen and estimated them with serenity, with the assistance of our operators ready to answer any question and solve any problem.
For any other clarification we invite you to consult the purchase general conditions or contact us personally.